american home shield customers
We have been an American Home Shield subcontractor since 2018. Our objective is to provide you with the quickest response to get your air/heat up and running.
Although we are an independent contractor, all work for AHS customers will proceed following their guidelines:
All work must be performed under a work order including recall work during the warranty period.
Work orders received as normal dispatch will be dispatched within 48 hours, not including weekends.
Work orders received as expedited will be scheduled within 24 hours.
AHS is a nationwide company working 24/7. We are a local company and office hours are M-F, 8 am – 5 pm with service schedules that run 7:30 am - 5 pm M-F.
General contact will be answered during normal business hours M-F 8 am - 5 pm.
(texts are usually responded to the fastest)
Ranked #16 out of over 5,000 AHS HVAC vendors in 2020 nationwide.
92% of surveys in 2021 were at the top at 5-star
the american home shield process
We receive your work.
You will receive a text with your scheduled appointment.
You will receive a reminder email with information to help your service call go smoothly.
You will receive an “On My Way” text from your technician when he is enroute to your call.
Do you offer a warranty on your work?
Yes, but defined by your American Home Shield contract. Check your contract or current work order to see what your warranty period is, usually 30-60 days. If anything goes wrong with the repair during that time, place a recall with AHS who will send us a recall work order and we will put you on the schedule to make additional repairs. Our process to set your recall appointment is the same regardless of if it is a new work order or a recall work order. Generally, your warranty period doesn’t require a new deductible to be paid, but please check your AHS contract to verify this or speak with an AHS dispatcher about it.